Cookie Policy
What are Cookies?
Cookies are files saved on your phone, tablet, or computer when you visit a website.
We use cookies to store information about how you use our websites, such as the pages you visit.
We use cookies to improve things by:
- remembering the things, you select while on our website, so you do not have to keep re-entering them whenever you visit a new page
- remembering data, you have given (for example, your address) so you do not need to keep entering it
- measuring how you use the website so we can make sure it meets your needs
We do not use cookies on this website that collect information about what other websites you visit (often referred to as privacy intrusive cookies).
Our cookies are not used to identify you personally. They are just here to make the site work better for you. You can manage and delete these files as you wish.
Unless the law allows us to, we do not:
- share any of the data we collect about you with others
- use this data to identify individuals
We use the following cookies
Essential cookies
These cookies are necessary for enabling the core functionality of the site. The website cannot function properly without these cookies.
Analytical cookies
We use Google Analytics to measure how you use the website so we can improve it based on user needs. We do not allow Google to use or share the data about how you use this site. Google Analytics sets cookies that store anonymised information about:
- how you got to the site
- the pages you visit and how long you spend on each page
- what you click on while visiting the site
Read Google's overview of privacy and safeguarding data.
You can opt out of being tracked by Google Analytics across all websites.
Social Media cookies
We use social media cookies which allows you to share certain pages of our website on social media. This includes Facebook, X (Twitter) and LinkedIn cookies.
We use videos from YouTube and feeds from other websites such as Facebook and X (Twitter). These websites place cookies on your device when watching or viewing these pages which can influence adverts when browsing the internet.
Find out more about each of their cookie policies:
How do I manage cookie settings?
Some of these cookies are 'strictly necessary' to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned on. Click here to view or modify these settings
To find out more or control and delete cookies as you wish, visit allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer's website.
For further guidance on the use of personal information, visit the Information Commissioner's Office (ICO) website.
Participant-facing Cookies - EngagementHQ
The following list of cookies are dropped when a user visits the participant-facing side of your EngagementHQ site.
Cookies | Type | Usage | Expiry |
_ehq_uid | Essential | Holds a user's encrypted id. It's used to identify an anonymous user during a session. It is required for reporting. | Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app. |
unexpected_visit | Essential | Required for reporting last visited tracking for home and hub page visits. | 2 days |
_ehq_last_visit | Essential | Required for reporting last visited tracking for page visits (except for home and hub pages). | Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app. |
_ehq_session_id | Essential | Assigns a session ID to all related activity within that session. It is required for reporting. | 30 minutes |
_engagementhq_v3 | Essential | Stores an encrypted version of your tokens, ensuring that we can verify your access securely on our website. It is required for the entire application. | 2 days |
remember_user_token | Essential | Used to remember a user once they login, and to extend a user session for up to 2 weeks. This is essential for the login functionality. | 2 weeks |
unexpected_thunder | Essential | Holds the encrypted user token to store user details (ID, Type) to identify a user. Applies to new login and registration pages, and other new participant pages (e.g. new surveys). Also applies to the admin site. It is essential for login and registration functionality. | 2 days |
participant_fe | Essential | Required on the participant-facing site to correctly load the login, registration, and reset password pages. | Session |
next-i18next | Essential | Used for locale (translation) configuration for the application. Required as EngagementHQ sites can be set up in alternate languages (English, French, Spanish, Welsh). Not having it would break translations in EngagementHQ. | 1 year |
current_language | Essential | Used for locale (translation) configuration in pages that use iframes. Required as EngagementHQ sites can be set up in alternate languages (English, French, Spanish, Welsh). Not having it would break translations for frames. | Session (browser default) |
unexpected_redirect | Essential | Required to differentiate between new and old pages being browsed across a site, for example, browsing between a project page and hub page. | Session (browser default when not logged in) 1 year (once logged in) |
cookie_consent | Essential* | Used when the cookie consent banner is accepted. *Essential if the cookie consent toggle is enabled in EngagementHQ admin > Site Settings (controlled by admin) | Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app. |
unverified_user_id | Essential* | Set during unverified participation. *Essential if a tool is using unverified participation (controlled by admin) | Session (browser default) |
unverified_user_has_screen_name | Essential* | For storing unverified user screen name. *Essential if a tool is using unverified participation (controlled by admin) | Session (browser default) |
able-player | Essential* | Used when a participant plays a video in the video widget of a project. *Essential only if the video widget is used (controlled by admin) | 90 minutes |
googtrans | Essential* | Only used if the Google translate widget is used to change the language (cookie is removed when reset back to original language). *Essential only if the Google translate widget is used in the site (controlled by admin) | Session |
pfe_ideas | Essential* | Required on the participant-facing site to correctly load the ideas tool. *Essential if the ideas tool is used (controlled by admin) | Session |
trigger_point | Essential* | Stores all necessary data for redirecting a participant using the ideas tool back to where they were before proceeding with login/register via the tool. *Essential if the ideas tool is used (controlled by admin) | 1 day |
Participant-facing Cookies - Third Parties
The following list of third-party cookies are dropped when a user visits the participant-facing site of your EngagementHQ site.
Analytics cookies can be disabled by a user via the cookie banner.
Cookies | Type | Usage | Expiry |
_ga | Analytics (GA) | Google Analytics: Distinguishes one user from another on any webpage where it's implemented, giving each visitor their own unique identity. Google Analytics sets this cookie to calculate visitor, session, and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | Depends on the browser. Edge and Chrome cap at 400 days. Firefox and Safari do not cap and use the 2 years set in the EHQ app. |
_gid | Analytics (GA) | Google Analytics: Identifies unique users visiting a website. It assigns a distinct identifier to each user, allowing GA to track their interactions and behavior during a session. | 1 day |
_GA_[container-id] | Analytics (GA) | Google Analytics: Used to maintain session state and group user behavior within sessions. Helps generate statistical data on how visitors use the website. | 2 years |
ugid | Essential* (.unsplash.com) | Unsplash uses this to track views on embedded Unsplash images. *Essential if embedded Unsplash images are used (controlled by admin). | 1 year |
Admin-only Cookies
The following list of cookies are only dropped when a user logs into your EngagementHQ admin site.
Note: these do not apply to your external cookie policy.
Cookies | Type | Usage | Expiry |
ehq_sentiment_analysis_pusher | Essential | Used when an admin goes to text analysis and sentiment analysis is loaded. Essential for EngagementHQ admins using sentiment analysis. | Session (browser default) |
intercom-session- | Essential | Allows users to access their conversations and have data communicated on logged out pages for 1 week. Essential for EngagementHQ admins as Intercom is integrated to the admin site and cannot be disabled. | 1 week (from each login) |
intercom-device-id- | Essential | Used to identify the device interacting with the messenger in order to improve security. Essential for EngagementHq admins as intercom is integrated to the admin site and cannot be disabled. | 9 months |
ad_access_token | Essential* | Set when SSO login is used, maintains login status when user returns to the application. Without this SSO users would need to re-authenticate every time they visit the site. *Essential only if a site uses SSO | Session (browser default) |
ehq_access | Essential* | Used when the recipient of a draft project sharing link clicks on that link to view. *Essential only if an admin is using draft project sharing. | 30 minutes |
site_access | Essential* | Drops when a locked site is accessed via admin login or the shared link (accessible via Site Settings > Lock your site). * Essential only if new site onboarding > site lock is enabled (controlled by admin). | 1 year |
For further information about our policy and related information practices, or to make a complaint, please contact us.