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We Asked
The Needs Assessment Pathway is a set of surveys based around the Adult Care Assessments and the associated workflows. There are several survey types so that we can ask people about specific touchpoints within that workflow. The touchpoints include:
an Initial Conversation with Adult Care
needs assessments
care and support planning
reviews
Often, people will have experienced more than one of these touchpoints, so we give them the opportunity to answer questions from multiple survey sets to tell us about their experience as a whole.
You Said
In the 2022 to 2023 financial year, the average scores per survey type were between 7.50 and 8.42 on a scale of 1 to 10. Although the scores of 7’s and 8’s are very positive- it meant we had room to improve still.
We thematically analysed the results and found that:
people were positive about their interactions with practitioners
broadly, people had a positive experience
people made positive comments about support providers
people thought there were areas for development too including contact with practitioners or issues with direct payments
We Did
As a result of the survey we can:
celebrate good practice
find learning and development
demonstrate the difference that this work will make to practice
We Asked
The Needs Assessment Pathway is a set of surveys based around the Adult Care Assessments and the associated workflows. There are several survey types so that we can ask people about specific touchpoints within that workflow. The touchpoints include:
an Initial Conversation with Adult Care
needs assessments
care and support planning
reviews
Often, people will have experienced more than one of these touchpoints, so we give them the opportunity to answer questions from multiple survey sets to tell us about their experience as a whole.
You Said
In the 2022 to 2023 financial year, the average scores per survey type were between 7.50 and 8.42 on a scale of 1 to 10. Although the scores of 7’s and 8’s are very positive- it meant we had room to improve still.
We thematically analysed the results and found that:
people were positive about their interactions with practitioners
broadly, people had a positive experience
people made positive comments about support providers
people thought there were areas for development too including contact with practitioners or issues with direct payments
We Did
As a result of the survey we can:
celebrate good practice
find learning and development
demonstrate the difference that this work will make to practice
