Household Waste Recycling Centres feedback

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This feedback project has concluded

Thank you for taking the time to share your views on our Household Waste Recycling Centres. We’re delighted to have received over 2,000 responses, which will play a vital role in shaping future improvements.

We will continue to use this page to keep you informed about progress with the project.

This is what we asked you.

We’d love to hear your thoughts on our Household Waste Recycling Centres.

These centres play a vital role in helping Lincolnshire residents recycle responsibly, and dispose of items that can’t be managed at home.

Your feedback will help shape future improvements to the sites and help us make sure these community assets continue to meet your needs.

Don't forget to take part in our survey or ask a question about our Household Waste Recycling Centres.

Thank you for taking the time to share your views on our Household Waste Recycling Centres. We’re delighted to have received over 2,000 responses, which will play a vital role in shaping future improvements.

We will continue to use this page to keep you informed about progress with the project.

This is what we asked you.

We’d love to hear your thoughts on our Household Waste Recycling Centres.

These centres play a vital role in helping Lincolnshire residents recycle responsibly, and dispose of items that can’t be managed at home.

Your feedback will help shape future improvements to the sites and help us make sure these community assets continue to meet your needs.

Don't forget to take part in our survey or ask a question about our Household Waste Recycling Centres.

This feedback project has concluded

Please share your questions about our Household Waste Recycling Centres in the section below. We will respond to these in due course. 

Please do not share any personal information about yourself or anybody else here as everyone who visits the page will be able to read what you have written.

Please note your username and comment will be visible to other people. If you think your username might identify you to others and you wish to change it, you can amend it in the My account section on your account profile.

  • Share I am sure there are lots of people who, like me, do not have access to get to the recycling centre. If you do not have a car or other means (friends or family), it is very difficult to donate any paint to the community repaint store. The elderly and those with disabilities preventing them to donate, wouldn’t be able to participate to this excellent scheme. Getting a bus (impractical), taxi (not sure whether they would be prepared to transport, part used paint pots/tins). Any suggestions as to how those of us, who have part used paint, could participate? on Facebook Share I am sure there are lots of people who, like me, do not have access to get to the recycling centre. If you do not have a car or other means (friends or family), it is very difficult to donate any paint to the community repaint store. The elderly and those with disabilities preventing them to donate, wouldn’t be able to participate to this excellent scheme. Getting a bus (impractical), taxi (not sure whether they would be prepared to transport, part used paint pots/tins). Any suggestions as to how those of us, who have part used paint, could participate? on Twitter Share I am sure there are lots of people who, like me, do not have access to get to the recycling centre. If you do not have a car or other means (friends or family), it is very difficult to donate any paint to the community repaint store. The elderly and those with disabilities preventing them to donate, wouldn’t be able to participate to this excellent scheme. Getting a bus (impractical), taxi (not sure whether they would be prepared to transport, part used paint pots/tins). Any suggestions as to how those of us, who have part used paint, could participate? on Linkedin Email I am sure there are lots of people who, like me, do not have access to get to the recycling centre. If you do not have a car or other means (friends or family), it is very difficult to donate any paint to the community repaint store. The elderly and those with disabilities preventing them to donate, wouldn’t be able to participate to this excellent scheme. Getting a bus (impractical), taxi (not sure whether they would be prepared to transport, part used paint pots/tins). Any suggestions as to how those of us, who have part used paint, could participate? link

    I am sure there are lots of people who, like me, do not have access to get to the recycling centre. If you do not have a car or other means (friends or family), it is very difficult to donate any paint to the community repaint store. The elderly and those with disabilities preventing them to donate, wouldn’t be able to participate to this excellent scheme. Getting a bus (impractical), taxi (not sure whether they would be prepared to transport, part used paint pots/tins). Any suggestions as to how those of us, who have part used paint, could participate?

    Baxy asked about 1 month ago

    Thank you for your question.

    We understand that not everyone has access to transport, which can make it challenging to donate paint to the Community RePaint scheme. 

    Your comments will be included in the final engagement report and carefully considered by the Senior Management Team for Waste Services as part of planning future improvements. Your input is invaluable in helping us shape services that work for everyone.

  • Share I cannot access your Household waste recycling centres because my vehicle, which is a private vehicle - not business, is over-height for your barriers (not the rest of the site, just the barriers). I am not a person given to fly-tipping and I only put into wheelie bins what I'm supposed to put in. I am currently having to hire a van once or twice a year, to be able to visit the recycling centre. This is inconvenient and very expensive, particularly when I already contribute through Council Tax to the recycling centre. Please could I be allowed, through the barrier being swung out of the way by your attendants, back onto the site. I am sure they could verify I am a private citizen and not a business intent on flouting the rules. My vehicle is an older style Land-Rover which is several inches higher than the barrier. Alternatively, could I be allowed into the site on foot, as was once the case. I am not a fool, I appreciate there are moving vehicles around the site, but everyone has to leave their vehicle to put the waste into the skips so, even now, you do have people walking around the site on foot. Please consider this, it is such an inconvenience not being allowed access. I have not completed the survey this time, because most of the questions cannot be answered by myself. Thank you. on Facebook Share I cannot access your Household waste recycling centres because my vehicle, which is a private vehicle - not business, is over-height for your barriers (not the rest of the site, just the barriers). I am not a person given to fly-tipping and I only put into wheelie bins what I'm supposed to put in. I am currently having to hire a van once or twice a year, to be able to visit the recycling centre. This is inconvenient and very expensive, particularly when I already contribute through Council Tax to the recycling centre. Please could I be allowed, through the barrier being swung out of the way by your attendants, back onto the site. I am sure they could verify I am a private citizen and not a business intent on flouting the rules. My vehicle is an older style Land-Rover which is several inches higher than the barrier. Alternatively, could I be allowed into the site on foot, as was once the case. I am not a fool, I appreciate there are moving vehicles around the site, but everyone has to leave their vehicle to put the waste into the skips so, even now, you do have people walking around the site on foot. Please consider this, it is such an inconvenience not being allowed access. I have not completed the survey this time, because most of the questions cannot be answered by myself. Thank you. on Twitter Share I cannot access your Household waste recycling centres because my vehicle, which is a private vehicle - not business, is over-height for your barriers (not the rest of the site, just the barriers). I am not a person given to fly-tipping and I only put into wheelie bins what I'm supposed to put in. I am currently having to hire a van once or twice a year, to be able to visit the recycling centre. This is inconvenient and very expensive, particularly when I already contribute through Council Tax to the recycling centre. Please could I be allowed, through the barrier being swung out of the way by your attendants, back onto the site. I am sure they could verify I am a private citizen and not a business intent on flouting the rules. My vehicle is an older style Land-Rover which is several inches higher than the barrier. Alternatively, could I be allowed into the site on foot, as was once the case. I am not a fool, I appreciate there are moving vehicles around the site, but everyone has to leave their vehicle to put the waste into the skips so, even now, you do have people walking around the site on foot. Please consider this, it is such an inconvenience not being allowed access. I have not completed the survey this time, because most of the questions cannot be answered by myself. Thank you. on Linkedin Email I cannot access your Household waste recycling centres because my vehicle, which is a private vehicle - not business, is over-height for your barriers (not the rest of the site, just the barriers). I am not a person given to fly-tipping and I only put into wheelie bins what I'm supposed to put in. I am currently having to hire a van once or twice a year, to be able to visit the recycling centre. This is inconvenient and very expensive, particularly when I already contribute through Council Tax to the recycling centre. Please could I be allowed, through the barrier being swung out of the way by your attendants, back onto the site. I am sure they could verify I am a private citizen and not a business intent on flouting the rules. My vehicle is an older style Land-Rover which is several inches higher than the barrier. Alternatively, could I be allowed into the site on foot, as was once the case. I am not a fool, I appreciate there are moving vehicles around the site, but everyone has to leave their vehicle to put the waste into the skips so, even now, you do have people walking around the site on foot. Please consider this, it is such an inconvenience not being allowed access. I have not completed the survey this time, because most of the questions cannot be answered by myself. Thank you. link

    I cannot access your Household waste recycling centres because my vehicle, which is a private vehicle - not business, is over-height for your barriers (not the rest of the site, just the barriers). I am not a person given to fly-tipping and I only put into wheelie bins what I'm supposed to put in. I am currently having to hire a van once or twice a year, to be able to visit the recycling centre. This is inconvenient and very expensive, particularly when I already contribute through Council Tax to the recycling centre. Please could I be allowed, through the barrier being swung out of the way by your attendants, back onto the site. I am sure they could verify I am a private citizen and not a business intent on flouting the rules. My vehicle is an older style Land-Rover which is several inches higher than the barrier. Alternatively, could I be allowed into the site on foot, as was once the case. I am not a fool, I appreciate there are moving vehicles around the site, but everyone has to leave their vehicle to put the waste into the skips so, even now, you do have people walking around the site on foot. Please consider this, it is such an inconvenience not being allowed access. I have not completed the survey this time, because most of the questions cannot be answered by myself. Thank you.

    Nutley asked about 2 months ago

    Thank you for taking the time to share your comments with us.

    We understand how frustrating and inconvenient this situation must be for you, and we truly appreciate the feedback you've provided. We will note your comments and pass them onto the senior management team for Waste Services to review once the engagement concludes.

    Please be assured that every comment is valued and will be considered as part of our ongoing efforts to improve access and services on our sites.

  • Share Are there any plans to increase the access to the facility on Facebook Share Are there any plans to increase the access to the facility on Twitter Share Are there any plans to increase the access to the facility on Linkedin Email Are there any plans to increase the access to the facility link

    Are there any plans to increase the access to the facility

    KittyKat asked about 2 months ago

    Thank you for your question.

    We are committed to improving our facilities and ensuring they meet the needs of our community. All feedback and suggestions received through this survey will be carefully considered as part of our ongoing review. Your input will help shape practical steps to enhance accessibility, improve the overall experience, and support residents in disposing of household waste as efficiently and effectively as possible.

  • Share I was not aware of ANY opportunity to take things to the recycling centre, for passing things on for RE-USE. I'd like to know more about that, please. on Facebook Share I was not aware of ANY opportunity to take things to the recycling centre, for passing things on for RE-USE. I'd like to know more about that, please. on Twitter Share I was not aware of ANY opportunity to take things to the recycling centre, for passing things on for RE-USE. I'd like to know more about that, please. on Linkedin Email I was not aware of ANY opportunity to take things to the recycling centre, for passing things on for RE-USE. I'd like to know more about that, please. link

    I was not aware of ANY opportunity to take things to the recycling centre, for passing things on for RE-USE. I'd like to know more about that, please.

    Geoff.Stratford asked about 2 months ago

    Thank you for your comment.

    We currently have one Reuse shop at Tattershall HWRC which has been open for approximately a year. Residents are able to drop off any unwanted items including furniture, tools, electricals, and many other items that are suitable for reuse which will then be placed in the shop for other residents to buy. The shop is open Monday, Tuesday, Friday, Saturday and Sunday 09:00 – 15:30. 

    We also have Community Repaint stores at all of our sites where residents and community groups can donate unwanted paint and take paint for free to use in their own projects. We have a number of smaller reuse and charity initiatives that we are working with and are looking at how these projects can be expanded soon.

  • Share Why can I not bring away from the site some re-useable items e.g. hardcore, wood, other on Facebook Share Why can I not bring away from the site some re-useable items e.g. hardcore, wood, other on Twitter Share Why can I not bring away from the site some re-useable items e.g. hardcore, wood, other on Linkedin Email Why can I not bring away from the site some re-useable items e.g. hardcore, wood, other link

    Why can I not bring away from the site some re-useable items e.g. hardcore, wood, other

    M.j. Gill- Stafford asked about 2 months ago

    Thank you for your comment.

    We are currently working with several smaller reuse and charity initiatives and exploring ways to expand these projects and include additional materials in the near future.

    At present, all our sites have Community Repaint stores where residents and community groups can donate unwanted paint or collect paint free of charge for their own projects. In addition, we operate a Reuse Shop at the Tattershall HWRC, which has been open for around a year. We continue to monitor and review its performance to inform future plans.

  • Share Why is it that when there are cars out there that take up to 8 litres of oil do you limit drops to 5 litres and make me do more trips wasting fuel and causing more queues and congestion at the recycle centre. Whi is it that when I turn up with a car bumper that is ABS plastic I am not allowed to get rid of it and yet I turn up with a broken child's large toy that is also absolutely plastic it is taken. Why when I have a safer caged trailer am I not allowed access yet someone with a overladen dangerous trailer is allowed in. Your rules are outdated, your staff are rude and badly trained and it is no wonder we see increases of fly tipping when your staff are not helpful in getting rid of everything you bring when if it is fly tipped you end up taking it anyway and at more cost because you have to collect it and clear it up. on Facebook Share Why is it that when there are cars out there that take up to 8 litres of oil do you limit drops to 5 litres and make me do more trips wasting fuel and causing more queues and congestion at the recycle centre. Whi is it that when I turn up with a car bumper that is ABS plastic I am not allowed to get rid of it and yet I turn up with a broken child's large toy that is also absolutely plastic it is taken. Why when I have a safer caged trailer am I not allowed access yet someone with a overladen dangerous trailer is allowed in. Your rules are outdated, your staff are rude and badly trained and it is no wonder we see increases of fly tipping when your staff are not helpful in getting rid of everything you bring when if it is fly tipped you end up taking it anyway and at more cost because you have to collect it and clear it up. on Twitter Share Why is it that when there are cars out there that take up to 8 litres of oil do you limit drops to 5 litres and make me do more trips wasting fuel and causing more queues and congestion at the recycle centre. Whi is it that when I turn up with a car bumper that is ABS plastic I am not allowed to get rid of it and yet I turn up with a broken child's large toy that is also absolutely plastic it is taken. Why when I have a safer caged trailer am I not allowed access yet someone with a overladen dangerous trailer is allowed in. Your rules are outdated, your staff are rude and badly trained and it is no wonder we see increases of fly tipping when your staff are not helpful in getting rid of everything you bring when if it is fly tipped you end up taking it anyway and at more cost because you have to collect it and clear it up. on Linkedin Email Why is it that when there are cars out there that take up to 8 litres of oil do you limit drops to 5 litres and make me do more trips wasting fuel and causing more queues and congestion at the recycle centre. Whi is it that when I turn up with a car bumper that is ABS plastic I am not allowed to get rid of it and yet I turn up with a broken child's large toy that is also absolutely plastic it is taken. Why when I have a safer caged trailer am I not allowed access yet someone with a overladen dangerous trailer is allowed in. Your rules are outdated, your staff are rude and badly trained and it is no wonder we see increases of fly tipping when your staff are not helpful in getting rid of everything you bring when if it is fly tipped you end up taking it anyway and at more cost because you have to collect it and clear it up. link

    Why is it that when there are cars out there that take up to 8 litres of oil do you limit drops to 5 litres and make me do more trips wasting fuel and causing more queues and congestion at the recycle centre. Whi is it that when I turn up with a car bumper that is ABS plastic I am not allowed to get rid of it and yet I turn up with a broken child's large toy that is also absolutely plastic it is taken. Why when I have a safer caged trailer am I not allowed access yet someone with a overladen dangerous trailer is allowed in. Your rules are outdated, your staff are rude and badly trained and it is no wonder we see increases of fly tipping when your staff are not helpful in getting rid of everything you bring when if it is fly tipped you end up taking it anyway and at more cost because you have to collect it and clear it up.

    Blah asked about 2 months ago

    Thank you for taking the time to share your feedback. A key priority of our recycling centres is ensuring there is enough room for residents to effectively recycle their household waste. A number of measures are in place, including limiting the amount of engine oil we can accept, to encourage responsible recycling and deter people from tipping high volumes of industrial or trade waste that could overwhelm the sites.  

    Engine oil is classed as industrial waste, and we therefore limit the amount people can dispose each visit to a maximum of 10 litres a month. We will investigate why a 5 litre limit may have been applied in this instance. 

    As with engine oil, car parts are not legally considered household waste and should instead be taken to licenced vehicle dismantlers.

    Caged trailers are not permitted as they can encourage large scale disposal, over and above what is usually required for household waste. This allows capacity at the sites to be managed appropriately so there is enough room for residents to recycle, whilst at the same time helping to prevent commercial or trade waste from being tipped. Larger or modified trailers can also be more difficult to manoeuvre around site and the stacking of large quantities of waste can create further health and safety issues.

    Our team work hard to help residents process their household waste as effectively and efficiently as possible, and we are sorry to hear that you found some staff members unhelpful on this occasion.

  • Share Toilet ,some times I have been refused permission to use the toilets ,that staff only,which I find not very helpful considering there are no toilets close by,could this be rectified if not why ? on Facebook Share Toilet ,some times I have been refused permission to use the toilets ,that staff only,which I find not very helpful considering there are no toilets close by,could this be rectified if not why ? on Twitter Share Toilet ,some times I have been refused permission to use the toilets ,that staff only,which I find not very helpful considering there are no toilets close by,could this be rectified if not why ? on Linkedin Email Toilet ,some times I have been refused permission to use the toilets ,that staff only,which I find not very helpful considering there are no toilets close by,could this be rectified if not why ? link

    Toilet ,some times I have been refused permission to use the toilets ,that staff only,which I find not very helpful considering there are no toilets close by,could this be rectified if not why ?

    Stephen Schofield asked about 2 months ago

    Thank you for taking the time to share your feedback, your comments have been noted.

    We are keen to hear from residents about their experiences. Your feedback will help us shape how household waste is disposed of, making the process as effective and efficient as possible.

    All improvements and suggestions put forward in response to this survey will be considered after the closing date. 

  • Share Please could you reopen the over height vehicle parking area as my van is to high to go round , and it’s for my household waste , and you don’t allow people to park outside and walk in on Facebook Share Please could you reopen the over height vehicle parking area as my van is to high to go round , and it’s for my household waste , and you don’t allow people to park outside and walk in on Twitter Share Please could you reopen the over height vehicle parking area as my van is to high to go round , and it’s for my household waste , and you don’t allow people to park outside and walk in on Linkedin Email Please could you reopen the over height vehicle parking area as my van is to high to go round , and it’s for my household waste , and you don’t allow people to park outside and walk in link

    Please could you reopen the over height vehicle parking area as my van is to high to go round , and it’s for my household waste , and you don’t allow people to park outside and walk in

    James Stapleton asked about 2 months ago

    Thank you for your feedback.

    We understand the importance of access to our centres. All suggestions, will be reviewed after the survey closes as part of our improvement planning.

  • Share how can i find out if a recycling centre has stopped accepting certains forms of waste without having a twitter account. I checked your website before leaving but no interruption to service was stated. however on arrival i was told electrical and chemical waste could not be accepted as there was no capacity. so an entirely wasted trip. on Facebook Share how can i find out if a recycling centre has stopped accepting certains forms of waste without having a twitter account. I checked your website before leaving but no interruption to service was stated. however on arrival i was told electrical and chemical waste could not be accepted as there was no capacity. so an entirely wasted trip. on Twitter Share how can i find out if a recycling centre has stopped accepting certains forms of waste without having a twitter account. I checked your website before leaving but no interruption to service was stated. however on arrival i was told electrical and chemical waste could not be accepted as there was no capacity. so an entirely wasted trip. on Linkedin Email how can i find out if a recycling centre has stopped accepting certains forms of waste without having a twitter account. I checked your website before leaving but no interruption to service was stated. however on arrival i was told electrical and chemical waste could not be accepted as there was no capacity. so an entirely wasted trip. link

    how can i find out if a recycling centre has stopped accepting certains forms of waste without having a twitter account. I checked your website before leaving but no interruption to service was stated. however on arrival i was told electrical and chemical waste could not be accepted as there was no capacity. so an entirely wasted trip.

    recycling query asked about 2 months ago

    Thank you for your question, we apologise for the inconvenience caused. 

    You can check for updates on Household Waste Recycling Centres on our Lincolnshire County Council Facebook page and/or Nextdoor. 

    We’ll share your feedback with the team to help improve communication.

  • Share Interested to know if you are looking to adopt a model such as Manchester- van collects items that can be repaired from all waste sites, then volunteers repair. Items then sold in an unused shop unit in towns and money donated to charity / community projects. Site staff trained to spot such objects and remove from customers before they get tipped eg solid furniture, bikes, on Facebook Share Interested to know if you are looking to adopt a model such as Manchester- van collects items that can be repaired from all waste sites, then volunteers repair. Items then sold in an unused shop unit in towns and money donated to charity / community projects. Site staff trained to spot such objects and remove from customers before they get tipped eg solid furniture, bikes, on Twitter Share Interested to know if you are looking to adopt a model such as Manchester- van collects items that can be repaired from all waste sites, then volunteers repair. Items then sold in an unused shop unit in towns and money donated to charity / community projects. Site staff trained to spot such objects and remove from customers before they get tipped eg solid furniture, bikes, on Linkedin Email Interested to know if you are looking to adopt a model such as Manchester- van collects items that can be repaired from all waste sites, then volunteers repair. Items then sold in an unused shop unit in towns and money donated to charity / community projects. Site staff trained to spot such objects and remove from customers before they get tipped eg solid furniture, bikes, link

    Interested to know if you are looking to adopt a model such as Manchester- van collects items that can be repaired from all waste sites, then volunteers repair. Items then sold in an unused shop unit in towns and money donated to charity / community projects. Site staff trained to spot such objects and remove from customers before they get tipped eg solid furniture, bikes,

    J5023 asked about 2 months ago

     

    Thank you for taking the time to share your comments.

    We currently operate a Reuse Shop at the Tattershall Household Waste Recycling Centre, which has been open for around a year. We continue to monitor and review its progress to help shape future plans. In addition, all our sites have Community RePaint stores, where residents and community groups can donate unwanted paint or collect paint free of charge for their own projects.

    We also work with several smaller reuse and charity initiatives and are exploring ways to expand these projects in the near future.

    Our commitment to reuse remains strong, and we will continue to explore new opportunities and consider additional initiatives going forward.